How to Troubleshoot the 0xC00D3E8C Error for Movies & TV on Windows 11

The Movies & TV apps replaced the classic Windows Media Player as the default video app in Windows 11. However, due to limited playback options and codec support, you may encounter the 0xC00D3E8C error when you try to play a video using the app.


This error is often triggered due to an incompatible codec. However, other factors can also contribute to the problem, including an app glitch. Here we show a few troubleshooting steps to help you fix this error and play your media files.


1. Repair or Reset the Movies & TV App

Windows includes a built-in repair tool to fix temporary glitches with Microsoft Store apps. You can use the repair feature to fix issues with the app without affecting the app’s data.

To repair the Movies & TV app:

  1. Press Win + I to open Settings.
  2. Next, open the Apps tab in the left pane.
  3. Next, click on Apps & features in the right pane.
  4. Wait for the app list to load and locate the Movies & TV app.
  5. Click the three-dots menu beside the app name and select Advanced options.
  6. Scroll down to the Reset section and click on the Repair button.
  7. Once done, you’ll notice a checkmark next to the Repair button indicating the operation is successful.
  8. Relaunch the Movies & TV app and check for any improvements.

If the error persists, you can try the Reset option. Before, check if an app update is available and install it.

2. Update the Movies & TV App

New updates to apps tend to bring bug fixes and performance improvements. So, before you decide to reset the app, check for available updates and install them to see if it helps resolve the error.

To update the Movies & TV app:

  1. Launch the Microsoft Store app.
  2. Search for Movies & TV.
  3. Click the Update button to download the update. It may take a while, depending on your Internet connection speed.
  4. Click on Open to relaunch the app and check for any improvements.

3. Reset the Movies & TV App in Windows 11

You can reset the Movies & TV app to its default state to fix issues triggered due to corrupt data and cache.

To reset the Movies & TV app:

  1. Open the Windows Settings panel.
  2. Go to Apps and click on Apps & features.
  3. Click the three-dots menu next to Movies & TV and select Advanced Options.
  4. Scroll down and click on the Reset button.
  5. Read the warning and click Reset to confirm the action.
  6. After resetting, launch the Movies & TV app and check if the error is resolved.

4. Reinstall the Movies & TV App

If the error is triggered due to an issue with the app, try a reinstall. You can uninstall the Microsoft Store apps from the Settings panel as well as using PowerShell.

To uninstall the Movies & TV app:

  1. Press Win + I to open Settings.
  2. Go to Apps > Apps & Features.
  3. Click the three-dots menu next to the Movies & TV app and select Uninstall.
  4. Click Uninstall once again to confirm the action.
  5. Once done, go to the Movies & TV app page and install the app.

To uninstall the Movies & TV app using PowerShell:

  1. Press Win + S and type powershell.
  2. Right-click on PowerShell and select Run as administrator. Click Yes when prompted by User Account Control.
  3. In the PowerShell window, copy and paste the following command:
    get-appxpackage *ZuneVideo* | remove-appxpackage
  4. Once uninstalled, restart your PC.
  5. To reinstall the Movies & TV app, use the following command in PowerShell as administrator:
    Get-AppXPackage *ZuneVideo* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}c
  6. Restart your PC once again and check for any improvements.

5. Install Third-Party Codecs

If the error occurs due to an unsupported file format, you can install the necessary codecs to play the video. K-Lite Codec Pack and Advanced Shark007 Codecs are among the popular Codecs available for the Windows operating system.

To install the K-Lite Codec Pack:

  1. Go to the K-Lite Codec Guide page.
  2. K-Lite offers multiple editions of its codec. Choose and click on the Basic, Standard or Full version to select the edition you want to download.
  3. Next, choose your server to download the setup file.
  4. Run the setup file and select Advanced as installation mode.
  5. Click Next.
  6. Click the drop-down under the Preferred video player and select the Movies & TV app.
  7. Click Next.
  8. In the Select components screen, unselect any component you don’t want to install. If not, leave it as default and click Next.
  9. Keep pressing Next until you reach the Additional Software Offers screen.
  10. Here, click Decline.
  11. Next, click on Install and then click on Finish.

Now try to play the video file to see if the error persists. If yes, go to the K-Lite Codec Media Foundation Codecs page. Here, you can download some of the codecs used by the Movies & TV app manually. Download the Appx package and run them to install or update necessary codecs.

6. Convert the Files to the MWA/WMV Format

Windows Media Audio/Video (WMA/A) is a series of audio and video codecs developed by Microsoft. If you have an audio or video file in any other unsupported format, you can convert the files to the WMA/WMV format to resolve the error.

This is useful if you have an issue with a couple of files and don’t want to install additional software or codecs on your computer.

Even for file conversion, you don’t need to install a third-party tool. You can use the free online file converters to convert media files to your preferred format.

Follow these steps to convert your media file to the WMV format:

  1. Go to CloudConvert. It’s an online file converter that supports media and document conversion.
  2. Next, click on Select File and upload your audio/video file.
  3. Next, click on Convert to and select MWA.
  4. Click the Settings icon (Wrench icon) to make changes to your video and audio output.
  5. Click the Convert button and wait for the upload and conversion process to complete.
  6. Once done, click the Download button to save the video to your local storage drive.
  7. To delete the video from the CloudConvert server, click the Delete button (X icon).

The Movies & TV app will likely be replaced by the new Media Player app in Windows 11. However, there are good alternatives to the Movies & TV app.

With VLC Media Player, PotPlayer, Media Player Classic, and ACG Player taking the top spots, consider switching to a more advanced media player if the Movies & TV app continues to malfunction.

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